Privacy policy

1. Data controller

Within the meaning of Article 4.7 of the RGPD, Hotel ARENA LE REFUGE is responsible for processing the personal data collected on the site hotel-arenalerefuge.com. Restonica Valley, 20250 Corte / contact@hotel-arenalerefuge.com

2. Data collected and purposes

2.1 Data collected automatically

During your browsing, the following data is automatically collected: type of device and browser, anonymised IP address, date and time of browsing, pages viewed. The legal basis is our legitimate interest (art. 6.1.f RGPD) for internal statistics, and your consent (art. 6.1.a) for analytical cookies.

2.2 Booking form

When a booking request is made, we collect the following information: surname, first name, email address, telephone number, dates of stay, number of people, special requests. The legal basis is the execution of pre-contractual measures (art. 6.1.b RGPD). Billing data is kept 10 years in accordance with legal accounting requirements.

3. Cookies used on this site

Cookie / Tool	Category	Purpose	Consent	Conservation
Axeptio	Functional	Remembering your consent preferences	No (exempt)	13 months
Google Analytics 4	Analytical	Anonymous visitor statistics	Yes	13 months
TranslatePress	Preference	Memorise your chosen language	No (exempt)	1 year

You can change your preferences at any time using the cookie management button at the bottom of the page.

4. Sub-contractors and data transfers

Subcontractor	Purpose	Country	Guarantees
Google (GA4)	Audience measurement	United States	CCT + Data Privacy Framework
Axeptio (Fidzup SAS)	Consent management	France (EU)	Intra-EU treatment

5. Shelf life

Treatment	Purpose	Duration
Reservation form	Management and monitoring of reservations	3 years after last stay
Billing data	Legal accounting obligations	10 years (art. L.123-22 C.com.)
Navigation statistics (GA4)	Anonymous audience measurement	13 months maximum
Consent preferences (Axeptio)	Storage of cookie choices	6 months (CNIL)

6. Your rights

In accordance with Articles 15 to 22 of the RGPD, you have the following rights:

To exercise your rights, please send your request, together with a copy of your identity document, to :

contact@hotel-arenalerefuge.com / Hotel ARENA Le Refuge, Restonica Valley, 20250 Corte

We undertake to respond within’one month (art. 12.3 RGPD). In the event of a dispute, you may refer the matter to the CNIL.

7. Data security

Hotel ARENA LE REFUGE implements appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration, in accordance with Article 32 of the GDPR.

8. Changes to this policy

Hotel ARENA LE REFUGE reserves the right to modify this policy to comply with legal developments or new services. Any substantial modification will be indicated by a visible insert on the site and/or by email.

9. Changes to this Privacy Policy