General terms and conditions of sale (GTCS)
Arena Le Refuge Hotel – Corte (Haute-Corse)
Version in force as at 17 August 2026 – supersedes all previous versions.
Preamble – Identification of the seller
These general terms and conditions of sale (hereinafter the «GTC») govern the accommodation services and ancillary services provided by:
SARL LE REFUGE, a limited liability company, operating the establishment under the name Hôtel Arena Le Refuge
Registered office and place of business: 1425 Route de la Restonica, 20250 Corte (Haute-Corse)
SIREN: 391 756 111
SIRET: 391 756 111 00012
Bastia Trade and Companies Register
Intra-Community VAT number: FR49391756111
Ranking: 3-star tourist hotel (Atout France, September 2025)
16 rooms
Telephone : +33 (0)4 95 46 09 13
Email: contact@hotel-arenalerefuge.com
Website: hotel-arenalerefuge.com
Reception: every day from 8.00 am to 10.30 pm
Hereinafter referred to as «the Hotel».
The other party to this contract is hereinafter referred to as «the Client».
Article 1 – Purpose and scope
1.1.
These Terms and Conditions apply to all bookings of rooms and ancillary services made directly with the Hotel, via any channel: the Hotel’s website, by telephone, by email, by post or in person.
1.2.
Bookings made via a third-party distribution platform (online travel agency, booking centre, tour operator) remain subject, in respect of cancellation, guarantee and payment terms, to the terms and conditions of the fare plan selected on the relevant platform.
These Terms and Conditions shall apply on a supplementary basis to any matters not covered by these terms, as well as to all the rules governing the holiday (Articles 12 to 17).
1.3. Special pricing terms.
Certain fares (in particular promotional, non-changeable or non-refundable fares) are subject to special cancellation, guarantee or payment conditions, which are brought to the Customer’s attention before the contract is concluded.
In the event of any conflict, these special terms and conditions shall take precedence over these General Terms and Conditions of Sale.
1.4.
Any booking implies full and unconditional acceptance of these Terms and Conditions, which the Customer acknowledges having read prior to confirming their booking.
The Terms and Conditions are available at all times on the hotel’s website and will be provided on request.
1.5.
The hotel is a seasonal establishment. The opening period is stated on the hotel’s website.
No bookings can be made outside this period.
Article 2 – Definitions
Individual booking: any booking for fewer than five (5) rooms, regardless of the Customer’s status – whether a private individual or a business (company, association, government body, travel agency).
Group bookings: Any booking comprising five (5) rooms or more, for the same arrival date or consecutive dates, regardless of the Customer’s status – whether a private individual or a business.
Multiple bookings made by the same Customer, the same principal, the same organiser, or relating to the same event shall be treated as a group booking, provided that they together reach the threshold of five rooms, regardless of the number of bookings made.
Date of arrival (D): the first day of the booked stay.
Total booking amount: the total amount including VAT for all confirmed services (accommodation and ancillary services), excluding tourist tax.
Article 3 – Formation of the contract
3.1.
All booking enquiries must specify the dates of stay, the number and category of rooms, the number of guests and any additional services required.
3.2.
The contract is only concluded upon written confirmation of the booking by the Hotel, following receipt, as applicable, of the bank guarantee (Article 6) or the deposit (Article 7).
Any request not confirmed in writing by the Hotel has no contractual validity.
The availability shown does not constitute a firm offer until the booking has been confirmed.
3.3.
The written confirmation sets out the dates, the number of rooms, the price, the services included and the applicable cancellation policy.
It is the Customer’s responsibility to check that this information is correct and to report any errors immediately.
3.4.
The Hotel reserves the right to refuse any booking whose nature, size or purpose is incompatible with the establishment’s capacity, intended use or house rules.
Article 4 – Price
4.1.
Prices are quoted in euros, inclusive of all taxes, per room per night, based on the number of guests specified at the time of booking.
4.2.
Unless otherwise stated, the price includes accommodation, the provision of linen and daily cleaning.
It does not include breakfast, meals, drinks or the tourist tax.
4.3.
The applicable price is the one in force on the day the booking is confirmed.
It remains fixed for the duration of the confirmed stay, subject to any change in the VAT rate or the introduction of a new tax, in which case the change would be passed on automatically.
4.4.
Any additional services ordered on site will be charged at the current rate shown.
4.5.
Prices are displayed in accordance with the regulations governing the advertising of prices for tourist accommodation.
Article 5 – Tourist tax
The tourist tax is collected by the hotel on behalf of the relevant local authority, in addition to the cost of the stay.
The amount, set by resolution, is €1.87 per person per night for the hotel’s classification category, including additional taxes.
Statutory exemptions (particularly for minors) apply upon presentation of supporting documentation.
The tourist tax is payable for every night actually spent at the accommodation and is non-refundable in the event of early departure.
Article 6 – Guarantee and payment – Individual bookings
6.1. Warranty.
All individual bookings are guaranteed by the provision of a valid credit card number, with an expiry date after the departure date.
The hotel carries out a bank authorisation or securely registers the payment method with its payment service provider.
This booking does not constitute payment: it authorises the Hotel to charge, where applicable, any sums due under Articles 6.4 and 8.
6.2.
No payment is taken before arrival, unless specific booking conditions require prepayment (clause 1.3).
6.3. Payment.
The balance for the stay and any services used is payable on departure, unless otherwise agreed in writing.
Accepted methods of payment: cash (up to the legal limit), bank cards, bank transfer.
Cheques are accepted subject to the Hotel’s prior approval and provided that the time taken to clear the cheque is compatible with the date of departure.
6.4. No-show.
Should the Guest fail to arrive and in the absence of a cancellation in accordance with the terms of Article 8, the Hotel is authorised to charge the compensation specified in Article 8.3 to the registered payment method, subject to the conditions and deductions set out in Articles 8.4 and 8.5.
The room is vacated and the entire booked stay is automatically cancelled.
6.5. Late arrival.
The room will be held for you until 8.00 pm.
Beyond this time, and unless the Guest has provided prior notice of their arrival time, the Hotel may dispose of the room, in which case Article 6.4 shall apply.
Article 7 – Guarantee and payment – Group bookings
7.1. Deposit upon confirmation.
All group bookings are confirmed upon payment of a deposit of thirty per cent (30%) of the total booking amount, payable within fifteen (15) days of the proposal being sent.
If this deposit is not received within this period, the Hotel shall be free to reallocate the rooms without prior notice.
7.2. Nature of the deposit.
The sums paid constitute instalments and not deposits.
They constitute partial payments to be set off against the price and reflect the parties’ firm and definitive commitment.
They shall remain the property of the Hotel in accordance with the terms set out in Article 9.
7.3. Payment of the balance prior to arrival.
The balance, amounting to seventy per cent (70%) of the total booking amount, is payable no later than thirty (30) days before the arrival date.
It must be credited to the hotel’s bank account by that date.
Payment shall be deemed to have been made on the date the funds are actually credited to the Hotel’s bank account.
7.4. The balance must be paid in full before the stay.
The total amount of the booking must be paid in full before arrival.
On the day of departure, only any additional services used during the stay, as well as any damage or costs attributable to the Customer and duly substantiated, remain payable.
7.5. Rooming list.
The Guest must provide the Hotel, no later than seven (7) days before the date of arrival, with a list of the names of the guests and their room allocations.
If this list is not received within this timeframe, the hotel will allocate rooms to guests according to availability and operational constraints.
This allocation may only be contested if it does not comply with the specifications of the confirmed rooms or with any specific requirements expressly accepted in writing by the Hotel.
7.6. Late payment (Business customers).
Any sum owed by a business customer and not paid by the due date, in particular the deposit or balance provided for in this article, shall automatically, without prior notice, be subject to late payment penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten (10) percentage points.
These penalties are payable on the day following the due date.
The business customer is also liable to pay a fixed compensation of forty (40) euros to cover recovery costs.
Where the recovery costs incurred exceed this amount, the Hotel may claim additional compensation, subject to the provision of supporting documents.
Article 8 – Amendments and Cancellations – Individual Bookings
8.1. Time limit.
Any changes or cancellations must be notified in writing (by email or post) and must be received by the Hotel no later than 6.00 pm (Paris time) on the seventh (7th) day prior to the arrival date.
Example: For a check-in on Saturday 15th, the hotel must receive notice of cancellation by 6.00 pm on Saturday 8th at the latest.
8.2.
Any changes or cancellations received within this period will be processed free of charge.
Any sums paid will be refunded in full within a maximum of fourteen (14) days.
8.3. After the deadline has expired.
The Hotel shall charge, by way of compensation, the full cost of the booked stay – or, in the case referred to in the last indent, only the unused nights – excluding tourist tax, in each of the following cases:
-
cancellation notified after the expiry of the time limit laid down in Article 8.1; ;
-
a reduction in the number of rooms notified after the same deadline, in respect of the rooms that have been withdrawn; ;
-
failure by the Customer to arrive on the arrival date (no-show), in which case the booking shall be automatically cancelled; ;
-
departure before the end of the booked stay, for any nights not taken.
8.4. Sampling.
The compensation provided for in clause 8.3 shall be debited from the payment method registered in accordance with clause 6.1, the Customer having expressly consented to this at the time of booking.
The Hotel sends the relevant invoice to the Guest.
8.5. Deduction of sums received in respect of re-letting.
Rooms are made available for booking again as soon as notification of cancellation, a no-show or early check-out is received.
Any sums actually received by the Hotel from the re-letting of the rooms in question shall be deducted from the compensation and refunded to the Guest in full within fourteen (14) days of the originally scheduled departure date.
Only sums corresponding to a booking for a room of the same category and for the same number of nights, made after the cancellation or the confirmation of a no-show, shall be deemed to have been received in respect of re-letting, provided that the establishment is fully booked for the nights in question.
Unless the booking is for a full stay, the registered booking cannot be allocated to any rooms that have become available and does not give rise to any deduction.
The purpose of the compensation provided for in clause 8.3 is therefore to compensate for the loss actually suffered by the Hotel and may not exceed the value of the services that remained unsold.
8.6. Changes to dates.
Postponing the stay to a later date is treated as a cancellation followed by a new booking, unless the Hotel has given its written consent.
In any event, the rescheduling is subject to availability and the rate applicable to the new dates.
Article 9 – Amendments and Cancellations – Group Bookings
9.1. Time limits for cancellation without incurring a charge.
Any changes or cancellations must be notified in writing and received by the Hotel no later than 6.00 pm (Paris time) on the day corresponding to the following deadline, calculated from the date of arrival:
| Number of rooms booked | No-charge cancellation period |
|---|---|
| 5 to 7 bedrooms | 30 days before the arrival date |
| 8 to 10 bedrooms | 45 days before the arrival date |
| 11 bedrooms or more | 60 days before the arrival date |
The applicable time limit is determined by the number of rooms stated on the initial confirmation.
It remains unchanged in the event of a subsequent reduction in staff numbers.
9.2.
Any cancellation received within the applicable time limit will be processed free of charge; any sums already paid will be refunded in full within a maximum of fourteen (14) days.
9.3. Upon expiry of the applicable time limit.
The Hotel shall charge the following compensation, depending on the date of receipt of the written notification:
| Date of receipt of the cancellation | Compensation (% of the total amount) |
|---|---|
| After the deadline specified in Article 9.1 and up to the 16th day before the arrival date | 50 % |
| 15 days or less before the arrival date, or in the event of a no-show | 100 % |
Any sums already paid by the Customer shall be set off against the applicable compensation.
Where the sums paid exceed the amount of the compensation, the excess shall be refunded to the Customer within a maximum of fourteen (14) days.
Where the sums paid are less than the amount of the compensation, the balance remains due and becomes immediately payable.
9.4. Staff reductions.
A reduction in the number of rooms not exceeding 10% of the number of rooms stated on the original confirmation is permitted free of charge, provided that written notice is given no later than fifteen (15) days before the arrival date.
Where the calculation of 10% does not result in a whole number, the number of rooms that may be removed at no cost is rounded down to the nearest whole number.
Any reduction exceeding this limit, as well as any reduction notified after this deadline, is subject to the scale set out in Article 9.3, as applied to the rooms that have been removed.
9.5. Increase in staff numbers.
Any request to add rooms is subject to availability and will be confirmed in writing separately, at the rate applicable on the date of the request.
9.6. Early departure.
Early departure by all or part of the group will not result in any refund for the nights booked.
Article 10 – Cancellation by the Hotel
10.1.
In the event of cancellation by the Hotel, excluding cases of force majeure and those provided for in Article 10.3, the Hotel undertakes to:
-
to re-accommodate the Customer, at the Customer’s expense, in a nearby establishment of an equivalent or higher standard, and to cover the cost of the transfer; ;
-
if alternative accommodation cannot be provided, refund the full amount paid and pay the Customer compensation equal to the amount that would have been payable by the Customer had they themselves cancelled on the same date, in accordance with Articles 8.3 or 9.3, as applicable.
10.2.
This reciprocity is an essential condition for the balance of the contract.
10.3.
The Hotel may terminate the contract automatically, without compensation, in the event of failure to pay the deposit or the balance by their respective due dates, the provision of inaccurate information at the time of booking, or a serious breach of the house rules by the Guest during a previous stay.
Article 11 – No right of withdrawal
In accordance with Article L. 221-28(12) of the Consumer Code, the right of withdrawal may not be exercised in respect of accommodation services, other than residential accommodation, provided on a specific date or at specific intervals.
The Customer therefore has no right of withdrawal, including for bookings made remotely.
He is entitled only to the powers of annulment provided for in Articles 8 and 9.
Article 12 – Check-in and check-out
12.1.
Rooms are available from 2.30 pm on the day of arrival and must be vacated by 11.00 am on the day of departure at the latest.
12.2.
Any stay beyond the check-out time may result in an additional night’s charge being applied at the current rate.
12.3.
Reception is open every day from 8.00 am to 10.30 pm.
The Guest shall inform the Hotel of their estimated time of arrival, particularly if they are arriving after 8.00 pm.
12.4. Formalities.
Customers of foreign nationality are required to complete and sign an individual police registration form, in accordance with the provisions of the Code on the Entry and Residence of Foreign Nationals and the Right of Asylum.
Any occupant may be asked to produce a valid form of identification.
Article 13 – Room occupancy
13.1.
The room is provided for the number of people specified at the time of booking, subject to the room’s maximum authorised capacity.
Any additional unregistered guests may be refused entry or charged the current rate.
13.2.
The room may not be transferred, sublet or used for any purpose other than to accommodate the persons named.
13.3.
Minors must be accompanied by a responsible adult who is present on the premises for the duration of their stay.
The hotel does not provide any care or supervision for minors.
Article 14 – Animals
Pets are allowed, provided their presence is mentioned at the time of booking.
They are invoiced €10 per night, must be kept on a lead in communal areas and must not be left alone in the room.
The Customer remains liable for any damage caused by their pet.
Guide dogs for the blind and assistance dogs are permitted at no extra charge, in accordance with the law.
Article 15 – Rules of conduct, behaviour and damage to property
15.1.
The Customer undertakes to comply with the house rules displayed on the premises and to use the premises in a peaceful manner.
Guests are asked to keep noise to a minimum between 10.30 pm and 7.30 am.
15.2.
Smoking and vaping are prohibited in all enclosed and covered areas of the premises, in accordance with current regulations.
Any breach of these terms and conditions will result in the Customer being charged repair costs, set at a flat rate of 50 €.
15.3.
The Hotel reserves the right to refuse access or to terminate a guest’s stay immediately, without refund, in the event of behaviour that seriously jeopardises the safety or peace and quiet of others, violence, threats, wilful damage, serious disturbance or a serious breach of the house rules.
15.4.
The Customer is liable for all damage caused by themselves or by persons for whom they are responsible.
Damage, lost keys and one-off cleaning will be charged, subject to proof of cost, at the actual cost of repair.
In the case of groups, the Customer is jointly and severally liable for any damage caused by members of the group.
15.5. Parking.
Parking is provided for customers free of charge and as an additional service.
The Hotel does not provide any security services and does not act as a custodian of vehicles or any items contained therein.
The area designated for two-wheeled vehicles is fitted with a CCTV system designed to ensure the safety of people and property on the premises; this system does not constitute individual monitoring of vehicles and does not entail any obligation to provide security services.
The conditions governing the processing of images are set out in Article 19.
Article 16 – Left-behind items and liability
16.1.
The Hotel’s liability in respect of items brought by the Guest is governed by Articles 1952 to 1954 of the Civil Code.
It is unlimited for items left in the Hotel’s care.
For items not handed in, it is limited to one hundred (100) times the daily rental price of the accommodation.
This limitation does not apply where the damage results from the fault of the Hotel or of persons for whom it is liable, nor where the Hotel has refused, without legitimate reason, to accept the items for safekeeping: in such cases, its liability is unlimited.
16.2.
Guests are advised to leave valuables, cash and securities at reception.
The hotel may refuse to accept a deposit in the circumstances provided for by law.
16.3.
Lost property is kept for three (3) months and returned at the Customer’s expense upon request.
Article 17 – Force majeure
17.1.
Neither party shall be held liable for any failure to perform its obligations arising from an event of force majeure within the meaning of Article 1218 of the Civil Code.
17.2.
Such events include, in particular, where they render performance impossible: natural disasters, fires, and prefectural or municipal orders requiring closure, evacuation or a ban on access affecting the premises or their access routes, administrative measures imposing health restrictions that require the closure of the premises, as well as prolonged disruptions to the water or electricity supply.
17.3.
In the event of force majeure preventing the holiday from taking place, it shall be automatically cancelled and any sums paid shall be refunded to the Customer within fourteen (14) days, with no compensation payable by either party.
If the impediment is temporary, performance is suspended unless the delay justifies termination of the contract.
Article 18 – Complaints and mediation
18.1.
To ensure prompt processing, any complaints should preferably be submitted during your stay or as soon as possible after departure, by email to contact@hotel-arenalerefuge.com or by post to the address shown at the top of this document.
18.2. Consumer mediation.
In accordance with Article L. 612-1 of the Consumer Code, and subject to Article L. 612-2 of the same Code, the consumer Customer is entitled to submit, free of charge, a request for amicable resolution through mediation, within one year of the written complaint being sent to the Hotel.
After contacting the Hotel’s customer service department by email at contact@hotelarenalerefuge.com, and if no satisfactory response is received within sixty (60) days, the Customer may refer the matter to the consumer ombudsman responsible for the Hotel:
Tourism and Travel Mediation (MTV)
PO Box 80 303 — 75823 Paris Cedex 17
www.mtv.travel
The procedures for making a complaint are available on the Ombudsman’s website.
Article 19 – Personal data
19.1.
The data collected at the time of booking and during the stay are processed by SARL Le Refuge, the data controller, for the purposes of managing the booking and the stay, invoicing, complying with legal obligations (police registration form, tourist tax, accounting records) and, subject to the Customer’s consent, for marketing purposes.
19.2.
The legal bases are the performance of the contract, compliance with a legal obligation, the Hotel’s legitimate interests and, where applicable, consent.
19.3. CCTV.
The parking area reserved for two-wheeled vehicles is monitored by a CCTV system, which is operated on the basis of the Hotel’s legitimate interest in ensuring the safety of people and property.
The images are stored for a maximum of thirty (30) days, after which they are automatically deleted.
Access to the images is restricted to authorised persons and the authorities upon request.
Information is displayed on the website.
19.4.
Data is retained for as long as is necessary for the purposes for which it is processed and, in any event, in accordance with the applicable statutory retention periods.
They are only passed on to service providers that are strictly necessary for the provision of services (payment, booking engine, distribution channel) and to the authorities where required by law.
19.5.
The Customer has the rights of access, rectification, erasure, restriction, objection and data portability, as well as the right to set out instructions regarding the handling of their data following their death.
These rights may be exercised by contacting: contact@hotelarenalerefuge.com.
The Customer may lodge a complaint with the CNIL.
19.6.
The full privacy policy is available at hotel-arenalerefuge.com/privacy-policy/.
Article 20 – Insurance
The hotel holds an insurance policy covering its professional liability.
In accordance with Article R. 111-2 of the Consumer Code, the insurer’s contact details and the geographical scope of the policy shall be provided to the Customer upon request.
The Customer is advised to take out cancellation insurance and insurance covering their personal belongings and third-party liability for the duration of their stay.
Article 21 – Applicable law and dispute resolution
21.1.
These Terms and Conditions are governed by French law.
21.2. Consumer customer.
The competent courts are those designated by the rules of ordinary law, whilst the consumer retains the right to bring proceedings, at their discretion, before the court of the place where they were resident at the time the contract was concluded or when the event giving rise to the damage occurred.
21.3. Business customers.
Where the contract is concluded between traders, any dispute relating to its formation, interpretation or performance shall fall within the exclusive jurisdiction of the Commercial Court of Bastia, including in the event of multiple defendants, third-party proceedings or urgent proceedings.
This allocation of jurisdiction does not apply to Customers who are not traders, in respect of whom the rules of ordinary law remain applicable.
Article 22 – Miscellaneous provisions
22.1. Partial invalidity.
If any provision of these terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22.2. Non-waiver.
The fact that the Hotel does not rely on a breach by the Guest does not constitute a waiver of the right to rely on it at a later date.
22.3. Evidence.
Electronic communications between the parties and the records of the booking system, stored in such a way as to ensure their integrity, shall constitute evidence between the parties, unless the contrary is proved.
22.4. Language.
These Terms and Conditions are written in French.
In the event of a translation, only the French version shall be deemed authentic.
22.5. Amendment.
The Hotel reserves the right to amend these Terms and Conditions at any time.
Any amendments to these Terms and Conditions shall apply only to bookings confirmed after the date on which they come into force.
Bookings that have already been confirmed remain subject to the version of the Terms and Conditions in force on the date of their confirmation.
Done at Corte, 17 August 2026.