General terms and conditions of sale (GTCS)

SARL Le Refuge - SIRET 391 756 111 00012

Article 1 - Purpose

These General Terms and Conditions of Sale govern the sale of accommodation services by SARL Le Refuge, located in Vallée de la Restonica, 20250 Corte, to any individual wishing to book one or more overnight stays in the establishment.

Article 2 - Booking

Any reservation made with SARL Le Refuge implies unreserved acceptance of these GCS. The reservation is effective upon receipt by the hotel of a written agreement (by email, online form or other means) confirming the request.

Article 3 - Prices

Prices for overnight stays are quoted in euros, including taxes, unless otherwise stated. They are valid for the period and duration specified at the time of booking.

Article 4 - Payment terms

Payment must be made in accordance with the terms and conditions specified at the time of booking. The hotel reserves the right to request a guarantee or deposit.

Article 5 - Cancellation and amendment

Customers may cancel their booking free of charge up to 5 days before the planned date of arrival. After this date, the establishment reserves the right to make cancellations or changes without refund.

Article 6 - Arrival and departure times

Check-in is possible from 2.30pm.
Check-out time must be before 11am.

Article 7 - Responsibilities

Customers are required to comply with the establishment's house rules. SARL Le Refuge cannot be held responsible for personal belongings left unattended.

Article 8 - Personal data

The data collected at the time of booking is for the exclusive use of SARL Le Refuge and complies with RGPD regulations. Customers have the right to access, modify and delete their data.

Article 9 - Disputes

In the event of a dispute, the parties undertake to seek an amicable solution. Failing this, the competent courts will be those within the jurisdiction of SARL Le Refuge's registered office.

In accordance with article L. 612-1 of the French Consumer Code, the consumer, subject to article L.612.2 of the French Consumer Code, has the option of submitting a request for amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional.
After contacting Customer Service by e-mail at contact@hotel-arenalerefuge.com  and in the absence of a satisfactory response within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: http://www.mtv.travel .
Postal address: Médiation Tourisme et Voyage, BP 80 303, 75 823 Paris Cedex 17.